A thank you to a rare breed

It's very rare these days that you get outstanding customer service. Whether it be in shops, call centres or a train station it seems a bare minimum in seen as a good service now.

However, upon leaving my garage where I rent my taxi from I thought to myself no company in the world compares to them. I'll tell you why... This morning I walk in and all the mechanics are eating a local street food brought in by a dubious looking vendor. They treat me to what can only be described as a spiced minced lamb battered sausage. Bloody lovely even at 10am. This kind of thing happens all the time in this garage. I've lost count of the number of new foods I've tried for the first time! Now I know a few will be starting to think "It's garage, not a restaurant you plum". Stick with me though! I've been with this garage for three years now. I joined them more through luck than judgement as my old garage closed and sold the cab I was renting to the garage I now rent from. In the last 18 months here's just a few of their kind gestures: - On the birth of my first child I took a month off and got the same cab back when I returned. - They sent via the post an embroidered kids toy and blanket with the name, weight and date of birth of my child. That was probably the most thoughtful gift we received and it was from the bloody taxi garage! - My dad passed away a couple of months after my kid was born. They gave me a weeks rent off. I didn't ask, nor expect it, they simply done it because they cared. - I've recently moved to The Cotswolds. They sourced me a one year old cab at a ridiculously good rate. All these things were big life changes that my garage aided to make my families life better both for the short term and long. It should also be noted that their workmanship is top draw too. In the rare instance that there has been mistake they always rectify it quickly and own up to it. Mistakes will and do happen, but from experience some garages do not admit to them or simply hope you don't notice them. So which garage am I talking about? Framerights . On Three Colts Lane. Quite simply the best firm I've ever come across. Their must be more garages like this so let's hear of your experiences. 

Taxi-Point_Banner_V2 29.03.2021.gif
  • Facebook TaxiPoint
  • Twitter TaxiPoint
  • YouTube TaxiPoint
  • Instagram
LTDA Feb 2021.gif



advertise with us.jpg


ETHOS 030 Taxi Point ad mob (002) MARKET
MMC April 2021 static TAXI INSURANCE (3)
Plan Taxi Insurance
Ascotts Taxi Repair

The views expressed in this publication are not necessarily those of the publishers.

All written and image rights are reserved by authors displayed. Creative Common image licenses displayed where applicable.

Reproduction in whole or in part without prior permission from the publisher is strictly prohibited.

All written content Copyright of TaxiPoint 2021.