Council shares resident concerns that taxi drivers in Merthyr Tydfil are OVERCHARGING

The Licensing Department of the Merthyr Tydfil Council has recently been alerted to complaints on social media regarding licensed taxis overcharging passengers.

In response to these concerns, Councillor Michelle Symonds, the portfolio member for Regeneration, Housing, and Public Protection, has called for public assistance in identifying and reporting any breach of taxi licence conditions.

Councillor Symonds acknowledged that the majority of taxi drivers in the area provide a high-quality service. However, she emphasised the need to address the actions of a minority who violate licence regulations. While reports of such breaches are received, they frequently lack sufficient information to seek satisfactory evidence for formal action.

In Merthyr Tydfil, licensed taxis are easily distinguishable. These vehicles are black in colour and display white door stickers along with a top light. Like all taxis, they can be hailed on the street or found at designated taxi ranks, as well as pre-booked in advance. All licensed taxis are equipped with calibrated taxi meters that reflect approved fares.

Councillor Michelle Symonds said: “The majority of our taxi drivers deliver a high-quality service, but we need the public’s help to stop the minority who breach the taxi licence conditions. 

“We often receive reports of taxi drivers breaching conditions, but not always with sufficient information to gather satisfactory evidence for formal action. I’d encourage all passengers to make a note of the licence number or vehicle registration before entering the vehicle and to contact the Licensing Department should they have any concerns following the journey.”