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Lyft employees accused of spying on passengers

26 Jan 2018

 

Ride-hailing firm, Lyft, are under scrutiny as allegations of data abuse emerge.

A source told TechCrunch  that employees would access secure details from it's customer accounts including the phone number of Facebook CEO Mark Zuckerberg. The source also alleged that staff would abuse their access powers and "spy" on friends and even partners, checking their journey pick up and drop off points.

The allegations are very similar to Uber's "God View" saga, which saw them strike a deal with the New York Attorney General office to limit access to designated employees using multi-factor authentication, establish supervise privacy of the system and audit usage of it.

Lyft released a statement addressing these allegations, and read as follows: 

 

"Maintaining the trust of passengers and drivers is fundamental to Lyft. The specific allegations in this post would be a violation of Lyft’s policies and a cause for termination, and have not been raised with our Legal or Executive teams. We are conducting an investigation into the matter.

Access to data is restricted to certain teams that need it to do their jobs. For those teams, each query is logged and attributed to a specific individual. We require employees to be trained in our data privacy practices and responsible use policy, which categorically prohibit accessing and using customer data for reasons other than those required by their specific role at the company. Employees are required to sign confidentiality and responsible use agreements that bar them from accessing, using, or disclosing customer data outside the confines of their job responsibilities."

 

 

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