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Uber brings in 24/7 phone support line for UK customers

25 Sep 2018

 

Controversial ride hailing firm Uber announced today that a 24/7 telephone line for its UK customers has been launched following pressure from regulators Transport for London.


Uber are currently on a 15-month probationary licence and have been forced to make several changes following their original operators licence renewal rejection in September 2017. The minicab firm successfully overturned the decision at Westminster Magistrates Court earlier this year. 

 

Tom Elvidge, General Manager of Uber said in a statement to Reuters: "Our new 24/7 phone line is the latest in a series of improvements we’re making for both passengers and drivers," said the firm's General Manager in Britain Tom Elvidge. 

 

"This follows the new app we've introduced for drivers, as well as sickness, injury, maternity and paternity protections."

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