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YouGov survey highlights overcrowding, hot conditions and high costs on London’s public transport

27 Aug 2019

“Londoners do not deserve to feel as if they are traveling like cattle in packed buses and train carriages.


A new survey has revealed that the majority of Londoners think the worst thing about travelling on public transport is that it is too busy and overcrowded.
The London Assembly Transport Committee is currently investigating the current state and future of London’s transport system. During its investigation, the Committee commissioned a survey from YouGov PLC asking Londoners about how often they travel and what they dislike the most about using public transport.

In the investigation, the committee looked at how London’s transport system will need to adapt to future constraints and help address challenges facing the capital.

The investigation also looked at how people’s experiences of moving around the capital could be improved and which future transport projects in the capital should be prioritised.

The results below were obtained through the YouGov survey, which was conducted in July 2019. The survey had a sample of 1019 London adults.
When asked what they most dislike about travelling by public transport in London:

  • 52% of Londoners cited overcrowding

  • 38% said public transport is too hot

  • 24% said it is too expensive

Chair of the London Assembly Transport Committee, Florence Eshalomi, said: “London’s population is expected to grow from 9.1million now to 10.8 million by 2041. However, our research shows that the transport system is already struggling to cope with the number of people in London today. 

“It is not enough to have a network that can take Londoners across this large city. Londoners do not deserve to feel as if they are traveling like cattle in packed buses and train carriages.


“Transport for London and the Mayor must bear in mind all the factors that contribute to a good and reliable public transport service for any new, as well as existing, transport projects. It is not only the availability of a service, but also the customers’ experience of it that matters, and we will continue investigating ways in which London needs to improve in this area.” 


Image credits: Pixabay

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