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Better availability and reduced waiting times top of the wish-list for taxi customers according to survey

 

Better availability and reduced waiting times top of the wish-list for taxi customers according to survey.

Taxi2Airport.com surveyed over 2,000 Brits to find out what the general public think about taxi services and what they envision taxi fleets of the future will need to look like in order to compete with the ever growing private hire sector.

According to new data released by the government, there has been a decline in taxi numbers across the UK, while private hire numbers have increased. Licensed taxis dropped by 3% to 70,600, whilst there was a 4.4% increase in private hire drivers with numbers hitting a whopping 221,200.

The survey found that the price of taking a taxi is a bone of contention with most Britons. Just over half of respondents do not think taxi prices are fair. 67% of respondents would be more likely to take a taxi if they had reduced fares; whilst 33% would prefer fixed fares.

When asked ‘what factors would make you more inclined to take a taxi’, respondents chose the following three factors as priority: better availability (63%), shorter waiting times (58%) and extra safety features – such as a panic button for passengers – at 42%.

Pleasingly, 100% of Brits say – overall – they are happy with the service a taxi driver provides.

However, 63% of those surveyed agree taxi drivers need to be more mindful of road speeds and regulations, while 47% believe taxi drivers need to be less distracted. 

 Image credit: Taxi2Airport.com

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