Nearly one in five journeys carrying assistance dogs are refused by private hire drivers in London

Nearly one in five journeys carrying assistance dogs are refused by private hire drivers according to a mystery shopping operation conducted by Transport for London. Since July 2018 the capital’s regulators have carried out 54 mystery shop minicab journeys with assistance dogs. Of those test journeys the regulators found that 10 drivers refused to take dogs despite their legal obligation to do so. All ten of the private hire drivers were referred for prosecution and their operators notified immediately.

TfL officials carried out the operation using a team of officers and a visually-impaired passenger with their dog. On each occasion the team rang an operator to order a minicab and were considered compliant if they picked up the passenger and their assistance dog. On the ten occasions of non-compliance, the officers asked the driver to pull over and referred their details for prosecution.

The operation is set to will continue at least once a month going forward. There are a number of different types of assistance dogs ranging from the instantly recognisable Guide Dogs to the Dog for Good who assist passengers with physical disabilities or children with autism. 

CVAugbanner.gif
  • Facebook TaxiPoint
  • Twitter TaxiPoint
  • YouTube TaxiPoint
  • Instagram
ltda banner.JPG

TRENDING...

VEHICLE...

Cabbies Do Kili Oct Footer Banner.jpg
Market Footer .gif

COVID-19...

ltpr.GIF
TAXI INSURANCE MMC October 2020.gif
TaxiPoint- 300x200px Taxi GIF PLAN AUG 2
private hire cover from Utility Saving Expert

The views expressed in this publication are not necessarily those of the publishers.

All written and image rights are reserved by authors displayed. Creative Common image licenses displayed where applicable.

Reproduction in whole or in part without prior permission from the publisher is strictly prohibited.

All written content Copyright of TaxiPoint 2020.