The controversial ride-hailing app Uber have found themselves in deep water with users on Twitter today following a highly derogatory tweet from its support account. Uber Support who have over 370,000 followers on the social media platform was responding to a complaint when they accidentally dropped the offensive N-word into the conversation.
Twitter user @realTheeCheney said in a tweet to Uber: “I had an awful driver today. I want my money back!!! Please respond so we can work this out”.
Uber_Support responded to the complaint saying: “We’re sorry about that, Ni**er! Please send us a DM with your phone number with additional details of your concern, so we can connect” The tweet from Uber got nearly 2,000 retweets before the tweet was pulled and an apology issued saying: “We’d like to sincerely apologize for the offensive tweet that was sent earlier. We’re investigating what happened to make sure it doesn’t happen again.”