Black Cab Heritage Tours wins 2021 Tripadvisor Travellers’ Choice Award for International Travel

Black Cab Heritage Tours have been recognised as a 2021 Travellers’ Choice award winner for International Travel.

The achievement recognises businesses that have consistently delivered fantastic experiences to travellers around the globe, via traveller reviews on Tripadvisor over the last 12 months. Despite a challenging twelve months in the travel and hospitality sector, Black Cab Heritage Tours (BCHT) stood out after continuously delighting travellers in the capital.

A spokesperson from BCHT said: “Black Cab Heritage Tours could not be happier with the announcement of this year’s award, and we couldn’t have done it without the care and focus on customer service excellence of our driver guides.”

Kanika Soni, Chief Commercial Officer at Tripadvisor, said: “Congratulations to all the winners of the 2021 Travellers’ Choice Awards.

“I know the past year has been extremely challenging for tourism businesses. What has impressed me is how businesses adapted to these challenges, implementing new cleanliness measures, adding social distancing guidelines, and utilizing technology to prioritise guest safety.

“The Travellers’ Choice Awards highlight the places that are consistently excellent – delivering quality experiences time and time again even while navigating changing customer expectations and new ways of working. Based on a full year of reviews from customers, this award speaks to the great service and experience you provided guests in the midst of a pandemic.”