Bolt partners with Disability Rights UK to improve private hire access for disabled passengers
- Perry Richardson
- Jun 25
- 2 min read
Updated: Jun 26
Bolt has announced a new partnership with Disability Rights UK aimed at improving private-hire transport access for disabled people in London.
The ride-hailing firm, now used by over half of Londoners, becomes the first UK platform to collaborate with a national disability organisation to co-develop virtual accessibility training for drivers.
The move comes as research shows one in five disabled people are unable to travel due to a lack of suitable transport. The new joint initiative looks to address this by equipping drivers with practical knowledge to better support disabled passengers.
From July, two new ride categories will appear in the Bolt app. ‘Bolt WAV’ will offer wheelchair-accessible vehicles with drivers trained by Disability Rights UK. ‘Bolt Assist’ will serve passengers needing extra help to get in or out of a vehicle. All cars under both categories will be wheelchair accessible. Fares will remain the same as Bolt’s standard rates.
To encourage uptake, Bolt is offering drivers £150 for completing the WAV virtual training and a further £150 for referring another driver who does the same. A 15% commission rebate will also apply to trips made under the new categories.
Bolt and Disability Rights UK are calling on more drivers to take part and help close the transport accessibility gap. The initiative forms part of Bolt’s wider efforts to promote inclusive mobility and improve service quality for all passengers.
Kamran Mallick, CEO of Disability Rights UK, said: "Accessible transport is not a luxury, it's a fundamental right that enables independence and full participation in society. We are delighted to partner with Bolt on this crucial initiative. By co-designing driver guidance and introducing dedicated accessible ride options like Bolt Wheelchair Accessible Vehicles and Bolt Assist, we are taking a significant step towards breaking down the barriers disabled people face daily in London, offering more choice and confidence when travelling."
