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ComCab extends 17-year TfL partnership with major new five-year Dial-a-Ride taxi contract
- Perry Richardson
- 25 minutes ago
- 2 min read
ComCab London has been awarded the London Dial-a-Ride Consolidator Contract for another five years, extending a relationship with Transport for London (TfL) that dates back to 2009.
The new contract commenced on 1 September 2026 and will see ComCab continue as the sole supplier supporting the service when journeys cannot be accommodated by the main Dial-a-Ride bus operation.
ComCab’s role provides additional transport capacity for eligible passengers across the capital. The arrangement allows TfL to call on licensed taxi capacity when its dedicated Dial-a-Ride vehicles are unable to meet journey requirements.
The contract is particularly significant for London’s accessible transport network because licensed black cabs are wheelchair accessible and can provide additional capacity without TfL having to operate a larger dedicated fleet for every potential peak in demand.
ComCab said it has acted as the sole supplier supporting the service since 2009. The latest award therefore extends its involvement to at least 2031, taking the relationship beyond two decades if the full contract term is completed.
For London taxi drivers working with ComCab, retention of the contract also protects an established source of account work. Public-sector and assisted transport contracts can provide additional booked journeys alongside street hails, taxi ranks and other account work.
ComCab said the contract renewal reflected the work of its drivers and operational teams supporting London communities.
Alan McDonald, Strategic Account Manager for Public Sector at ComCab, said: “Retaining this contract for another five years is a significant achievement and reflects the strength of our partnership with Transport for London.
“It is testament to the commitment of our people and the consistently high standards they deliver. We look forward to continuing to support accessible travel across London and helping thousands of service users maintain their independence.”
Dial-a-Ride provides door-to-door transport for eligible disabled Londoners who cannot easily use conventional public transport. The ComCab arrangement acts as additional capacity rather than replacing the dedicated Dial-a-Ride bus network.
The latest contract award also maintains the black cab trade’s role within an important part of TfL’s accessible transport provision at a time when the wider taxi sector is balancing vehicle costs, driver numbers and changing passenger demand.
