Cordic unveils AI powered dispatch platform as ownership landscape shifts across taxi software market
- Perry Richardson
- Jul 27
- 2 min read
Updated: Jul 30
Cordic has launched what it describes as the biggest upgrade to its dispatch platform in more than two decades, positioning the release as a response to significant changes in ownership across the taxi dispatch software market. The company argues that consolidation has altered the competitive landscape, leaving many dispatch providers under the ownership of organisations whose commercial interests may differ from those of independent taxi operators.
In material released ahead of a nationwide roadshow, the company says it is now the only dispatch software provider owned by taxi fleets. It also highlights the experience of its leadership team, including Chief Executive Officer Simon Veingard, who previously built Hailo before it became Freenow, alongside former fleet operators employed to support customers’ commercial growth.
The centrepiece of the launch is a redesigned version of Cordic Dispatch, featuring a modernised user interface, improved navigation, enhanced operational visibility and updated branded apps for drivers and passengers. The company says the platform has been developed to fit around the way operators already work, rather than requiring businesses to adapt their existing processes. It adds that the software has helped it secure the largest market share in Greater London’s highly competitive taxi market.
A key addition is an artificial intelligence assistant named Miles, which analyses operational data to help controllers respond more quickly to changing market conditions. According to Cordic, the AI tool monitors demand patterns and driver availability, identifies potential operational issues before they develop and recommends actions designed to improve fleet performance. The system can also suggest dynamic fare adjustments during periods of higher demand before recommending prices return to normal when conditions ease.
Cordic says the technology is intended to support rather than replace dispatch staff, with the aim of reducing cancellations, increasing vehicle utilisation and improving revenue opportunities for operators. The company also points to its established features, including school transport management, configurable pricing and shared call centre services, alongside ongoing customer support covering areas such as tender opportunities and driver recruitment.
The business also used the announcement to promote SuperYes, its open job-sharing network that allows independent fleets using different dispatch systems to share work. Cordic says the platform is designed to help operators increase vehicle utilisation while strengthening their ability to compete with ride hailing services.
To support the launch, Cordic will hold a series of roadshows during July in London, Birmingham and Bradford, where operators will be able to see demonstrations of the new platform, hear from existing customers and discuss developments affecting the dispatch market.
