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Department for Transport issues guidelines on what is expected from taxi passengers

The Department for Transport (DfT) has unveiled new guidance for the taxi industry, which includes sample notices detailing the expectations of passengers.

The notices aim to improve communication and understanding between passengers and hackney carriage taxi drivers.

Outlined within one of the notices are several key points that highlight the responsibilities of passengers when utilising taxi services.

Firstly, passengers are reminded to treat the vehicle and the driver with respect. This includes obeying any official notices displayed in the vehicle, such as those relating to eating or drinking during the journey. By adhering to these guidelines, passengers play a crucial role in maintaining a clean and comfortable environment for all.

Additionally, passengers are advised to ensure they have the means to pay the fare before embarking on their journey. If payment is intended to be made by credit or debit card, or if there is a need to stop enroute to use a cash machine, passengers are encouraged to check with the driver beforehand.

Furthermore, passengers are urged to be aware of the fare displayed on the meter during the journey. It is crucial for passengers to communicate with the driver if they anticipate nearing the limit of their financial resources.

Lastly, passengers are reminded to appreciate that drivers may be subject to traffic regulations, which may restrict where they can stop the vehicle. Understanding these limitations will help passengers anticipate and cooperate with the driver when it comes to safe and appropriate drop-off points.

The Department for Transport hopes that by introducing these guidelines, passengers and hackney carriage taxi drivers will have a better understanding of each other's roles and responsibilities. This, in turn, will contribute to a more pleasant and efficient taxi experience for all parties involved.

The Full DfT Taxi Passenger Notice

The passenger will:

  • Treat the vehicle and driver with respect and obey any official notices (for example, in relation to eating or drinking in the vehicle).

  • Ensure they have the means to pay the fare before travelling. If wishing to pay by credit or debit card or to stop en route to use a cash machine, check with the driver before setting off.

  • Be aware of the fare on the meter and make the driver aware if it is approaching the limit of their financial resources.

  • Be aware that the driver is likely to be restricted by traffic regulations in relation to where they can stop the vehicle.


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