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Glasgow Taxis completes meter price guarantee sticker rollout across fleet
Glasgow Taxis says all vehicles in its fleet now display stickers promising passengers that the meter will be used for journeys starting and ending within the city.
The signs read: “Pick Up Glasgow – Drop Glasgow. Meter MUST be engaged by law. Card Payment Accepted.” The company says the prominent, outward-facing stickers are intended to make its policy visible to passengers.
The rollout follows concerns raised across the wider taxi trade about passengers being quoted or charged fares without a meter being used on journeys within Glasgow. Glasgow Taxis said the issue was not considered specific to its fleet, but public feedback and social media discussion prompted calls for a guarantee passengers could readily identify.
The proposal for in-vehicle signage was raised at the company’s annual general meeting earlier this year and received members’ backing. The rollout is now complete, according to Glasgow Taxis.
The company said the policy is based on safety, value and fairness, and is intended to support a consistent and transparent service for people travelling around the city.
Glasgow Taxis also called for a consistent approach across the city’s taxi trade, saying it could help strengthen public confidence.
Earlier this year, Glasgow Taxis announced an expanded taxi marshal service to assist passengers at selected event ranks. It said all its vehicles accept card payments and that every driver is a member of the PVG scheme managed by Disclosure Scotland.
The company said it gathers customer feedback through online surveys and forms accessed by QR codes in its taxis, and that passenger safety remains a priority.
Glasgow Taxis chairman Dougie McPherson said: “Safety, value and fairness are at the heart of the service Glasgow Taxis provides 24 hours a day. By displaying the meter price guarantee across every vehicle in our fleet, we are giving passengers a clear and visible assurance that the meter will be used for all journeys that start and end in Glasgow.
“This is about transparency, consistency and confidence. Our valued customers should know what standard of service to expect when they get into a Glasgow Taxi, and our members have backed a practical measure that makes that commitment clear.”
