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Government joins Scope to develop new Disabled Persons Passenger Charter for taxi and PHV

Image credit: LEVC

The Government has joined with disability charity Scope to develop a new Disabled Persons Passenger Charter for taxi, private hire vehicle, bus, coach and rail.

Providing a clear explanation of their rights, the charter will aim to improve journeys for disabled people by helping ensure they can travel easily and more confidently.

It will bring together a host of information for disabled passengers travelling across England and advice for passengers on what to do when things do not go as expected.

The charter follows last year’s unveiling of the Government’s National Disability Strategy – a range of initiatives to improve journeys for disabled people including:

  • introducing legislation for taxis and private hire vehicles in Parliament

  • an accessibility audit of all rail stations

  • clearer audible and visual announcements on buses

  • £1 million to improve access at seaports.

Wendy Morton, Accessibility Minister, said: “I am delighted that we will be partnering with Scope to develop a charter for disabled passengers that will help boost confidence across our road and rail network.

“This practical guide will pull together disabled passengers’ rights so they understand how they can get from A to B with the dignity and ease they deserve.”

Scope research suggests that passengers who travel frequently are faced with a multitude of documents about their rights, which can be unclear. Acting on this feedback, the charter will collate existing information for passengers and centralise it into one coherent and easy-to-use format.

Once developed, it will be published online, providing a one-stop shop on passenger rights and complaints procedures.

Mark Hodgkinson, Scope Chief Executive, said: “We are delighted to work with the Department for Transport to develop a Passenger Charter. Thousands of Scope supporters have backed calls for this vital step towards transforming a system that sometimes makes travel unnecessarily hard, if not impossible, if you are disabled.

“Public transport should be accessible for everyone and this charter will help disabled passengers better understand their rights, the standards they should expect across the network and how to hold providers to account when travel goes wrong.”

As part of the Government’s pledge to ‘build back fairer’, the Government has also updated its Use of tactile paving surfaces and Guide to best practice on access to pedestrian and transport infrastructure. The guidance has been amended following research and stakeholder engagement to include the latest standards.

It will support the building of accessible pedestrian and transport infrastructure while making sure that public spaces are open to all.

In an effort to make the transport network more inclusive and to make travel easier for disabled people the first evaluation report of progress against the Inclusive Transport Strategy was published. Incorporating evidence from disabled people on their transport experiences, this report aims to help shape future changes and build a fairer system for everyone.


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