Hundreds of complaints made to York City Council against out-of-town drivers this year 


A report published by York City Council has revealed a long list of complaints made against so-called out of town drivers - those licensed by other authorities.


There are some 292 reports in total on the council's database, under the title 'taxi complaints' covering the time period between January and August of this year.

Over half of all the complaints, 61%, were made against drivers who are not licensed by York City Council, and are instead drivers from other areas.


The report says that the majority of the complaints were made by York licensed drivers, who have been encouraged by the council to report any incidents of concern.


But there are also complaints logged from passengers and other members of the public.

When officers receive a complaint, they must first determine whether it is an issue for the council service or another agency such as the police or different local authority.


Matters are typically ‘referred to another department or authority’ where the complaint is about the conduct or driving of an ‘out of town driver’, since this can help them to determine whether the driver remains ‘fit and proper’ to hold a licence.


The long list of complaints range from vehicle defects to illegally plying for hire, and even urinating in a public place.


Other reports such as refusing to take a disabled child and an ongoing investigation surrounding a fatality are also amongst the complaints.


Details of a freedom of information report which was published on Taxipoint earlier this year, revealed City of York Council received 154 complaints in 2016, 319 in 2017 and 277 in 2018, so this year's long list of complaints is already close to or has already surpassed those figures.

It is important to note that the council report is unable to clarify which nature of complaints were against out-of-town drivers and which were against York City Council licensed drivers.


Image credit; Pixabay

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