IWGB Union letter ramps up pressure on TfL over private hire licensing delays causing hardship for drivers
- Perry Richardson
- Jun 28
- 2 min read
Updated: Jun 29
The Independent Workers’ Union of Great Britain (IWGB) has sharply criticised Transport for London (TfL) in a letter sent to Helen Chapman, Director of Licensing, Regulation and Charging. The union accuses TfL of systemic failure in handling private hire driver licensing, leaving thousands unable to work and facing financial hardship.
In the letter seen by TaxiPoint and dated 27 June, the union acknowledged TfL’s recent pledge to clear the backlog of licence renewals by the end of July and new applications by the end of September. But it described these commitments as too late for many drivers, some of whom have been waiting months without income, support or clear communication from TfL.
The IWGB, representing large numbers of private hire drivers across London, argued that these delays have caused serious financial and psychological stress. It claimed TfL only responded after relentless campaigning from drivers and the union.
The union also pointed to comments from Mayor Sadiq Khan, who recently described TfL’s licensing department as “not fit for purpose”. It said the crisis could have been avoided had TfL acted earlier on calls for temporary licences, increased staffing and clearer communication.
The IWGB condemned TfL’s occupational health system, accusing it of routinely dismissing GP recommendations and sending drivers back for repeated, unnecessary medical clarifications. The union said this rigid approach has punished honest drivers while adding strain to NHS services.
The union demanded that TfL issue financial compensation for drivers who have lost earnings during the delays and refund application and licensing fees for those stuck waiting. It also demanded TfL expand the short-term licence scheme immediately to include drivers awaiting occupational health checks, Home Office clearances, or results from the SERU test.
Concerns have also been raised over reports that some driver applications were lost in the post due to problems with TfL’s third-party document processing provider. The union said no driver should be left under the false belief that their paperwork is being processed when it has been misplaced.
The letter also mentioned the tragic death of driver Rob Dale, who became caught in licensing issues. The union said Dale’s death is a stark reminder of the human cost of bureaucratic failure, calling for a meaningful commitment from TfL to overhaul the licensing system.
The IWGB accused Chapman of refusing to meet with the union and misleading drivers by dismissing the idea of emergency measures, which TfL later introduced under pressure. The union said it is exploring legal avenues on behalf of members to secure compensation.
It warned Chapman that unless TfL implements urgent reforms, including acknowledging the failures publicly and compensating drivers, it will have no choice but to call for her resignation.
The IWGB said it would continue campaigning until every driver affected by the delays is licensed and protected by a system that works fairly and efficiently.
