New research reveals more than two out of five passengers felt UNSAFE in unlicensed taxis
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More than two out of five passengers have felt unsafe while travelling in unlicensed taxis or private hire vehicles, new research from technology firm Alfi shows.
Alfi, a company which provides taxis and ride-sharing vehicles with screens that can provide passengers with a range of services including important information from travel updates to local and international news, as well as revenue sharing opportunities with drivers and operators, says its study found 42% of customers using unlicensed taxis have at some stage felt at risk during the journey and that increases to nearly half of female customers compared to 38% of male passengers.
Passengers’ biggest cause for concern while travelling in unlicensed taxis was fearing that the car was dangerous. Around 41% who have felt unsafe in unlicensed taxis and private hire vehicles said it was because they were not roadworthy, while 31% said it was because they were concerned about the drivers’ skills.
But the behaviour of drivers was also a cause for concern – 27% said the driver flirted with them or made an unwelcome pass, while 24% said the driver seemed very tired and 22% worried the driver was drunk and aggressive. Around 20% said the driver didn’t seem to know where they were going.
Alfi says the prevalence of unlicensed taxis is a major concern. Its research shows around one in 10 adults (11%) – the equivalent of 5.8 million people across the UK - have used unlicensed taxis in the past five years. The main reason for people using them is convenience and desperation to get to their destination.
Around a third of people (31%) who’ve travelled in unlicensed taxis say they did so because it was very convenient, while 30% say they needed to get to their destination. Around 16% say unlicensed taxis were cheaper while 12% couldn’t book a licensed taxi. Around 11% admit it was because they were drunk and couldn’t get a licensed taxi.
The research was conducted by independent research company Consumer Intelligence among 1,039 adults aged 18-plus weighted to represent the demographic profile of the UK between 4-7 June 2021.
Kevin Buchler, Vice President- UK Operations, Alfi said: “It is worrying that so many people have felt unsafe using unlicensed taxis and particularly that so many women using them felt at risk.
“Licensed taxis provide a vital service, and their drivers can be trusted to be professional and provide a safe journey. It can be tempting to hail an unlicensed taxi if it’s cheaper and you’re desperate, but it is always safer to rely on licensed taxis.”