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NotLost win contract to replace Transport for London’s lost property system



Transport for London (TfL) has awarded NotLost with the contract to replace and streamline its lost property system.


TfL handle more than 330,000 items of lost property a year across eight modes of transport and more than 400 stations as the largest lost property operation in Europe.

NotLost is a 'transformational lost and found software'. Since its foundation in 2017, its technology has become the product of choice for some of the UK’s favourite venues and attractions as well as for global transport operators such as Bolt, GoAhead and within the airline industry.


According to NotLost, TfL’s existing system fails to take advantage of modern scalable technologies, which would allow it to be accessed anywhere across their network. The capital’s regulators wanted a new system that would make logging and finding lost property more efficient, reduce paperwork and increase the number of items returned to their customers.

After a competitive tendering process, NotLost were selected as the supplier best able to transform the TfL process.

Alex Horne, Co-Founder and Executive Chair of NotLost, said: “We are delighted to be selected by TfL as their chosen partner on this exciting project. Think lost property and TfL immediately comes to mind. This is a challenging and complex task, but we are confident that we can deliver a system that will provide a step change in the experience for staff and customers alike. We are eager to get started and look forward to working alongside the team at TfL to deliver a digital solution that will provide a connected network across all of London’s transport operators.”

Paul Cowan, Performance Manager at TfL, said: “We have been providing a valued lost property service for travellers in London since 1933 and we are excited to upgrade our lost property system so that our staff can deliver a better experience to those customers who unfortunately lose their belongings on our network. We look forward to working with NotLost in delivering a system that modernises our approach to lost property, ensuring more customers get back their valued possessions.”

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