Taxi and minicab passenger face mask compliance lagging behind rest of transport network says DfT

Transport officials are urging taxi drivers and private hire operators to promote recent mandatory face covering requirements to passengers as compliance in taxis and minicab lags behind other modes of transport.

According to Department for Transport (DfT) sources, there have been high levels of face covering compliance across the public transport network since the regulations were introduced, with the latest ONS figures showing usage to be at 91%.

However, using industry feedback, the DfT have been made aware that compliance is not as high in taxis and Private Hire Vehicles (PHV) as it is across the rest of the network.

Through its Safer Transport campaign, and help from stakeholders, the DfT have promoted its safer transport guidance which includes mandating face coverings, car sharing, and social distancing.

Face coverings became mandatory for taxi and private hire users after an announcement made by the Prime Minister, Boris Johnson, in September.

DfT are now asking companies within the taxi and private hire vehicle sector to continue to promote the safer transport guidance which focuses on key messages including:

  1. It is a legal requirement for passengers to wear a face covering when using taxis or private hire vehicles, unless they are exempt.

  2. Passengers can be refused travel if they do not wear a face covering.

  3. Passengers should follow the advice of the operator and driver. For example, they may be asked to sit in the back left-hand seat if travelling alone.

  4. Use contactless payment if possible

  5. Passengers should sanitise their hands when they have finished their journey.

The messaging to passengers could be displayed in the form of a banner on a operator’s website or app, signage at a taxi rank or a notification when booking a service.

The DfT have provided several assets for the industry to use which they have re-circulated in an attempt to drive up passenger compliance.

  • Facebook TaxiPoint
  • Twitter TaxiPoint
  • YouTube TaxiPoint
  • Instagram
ltda banner.JPG



JN6013_Taxi Insurer TaxiPoint Web Banner
Sherbet - Taxi Point GIF banner_2.gif


TAXI INSURANCE MMC October 2020.gif
TaxiPoint- 300x200px Taxi GIF PLAN AUG 2
private hire cover from Utility Saving Expert

The views expressed in this publication are not necessarily those of the publishers.

All written and image rights are reserved by authors displayed. Creative Common image licenses displayed where applicable.

Reproduction in whole or in part without prior permission from the publisher is strictly prohibited.

All written content Copyright of TaxiPoint 2020.