TfL award ten-year contract to digitalise and transform their taxi and PHV licensing systems

Global IT services firm Tata Consultancy Services (TCS) has been awarded a ten-year contract by Transport for London (TfL) to design, implement and operate a new administration system for taxi and private hire vehicles in the capital.

After the ten-year contract a five-year extension option has been set in place. TCS are aiming to digitally revolutionise taxi and private hire licensing in the capital which currently licences over 120,000 drivers and over 90,000 vehicles.

TCS are expected to create the new system using its DigiGOV framework for rapid digital transformation. According to sources the system will include an on-demand data and records management system. The new system will also be made to comply with complex and ever-changing policy requirements and legislation.

Amit Kapur, Country Head of TCS UK and Ireland, said: “TfL is the foremost transportation authority in the world with its innovative approach to managing urban transportation with the use of technology and data. The new TCS-designed technology system will meet TfL’s key objectives, enhance customer experience and enable future requirements including connected, shared, electric, autonomous vehicle registrations."

Graham Robinson, General Manager of TfL Taxi and Private Hire, said: “An efficient and effective licensing system is paramount for any regulator overseeing taxi and private hire operations in a world city. We are pleased to have signed this contract with TCS, as it ensures our business keeps pace with technological developments and gives the best possible service to licensees.”