Trade rep details new Heathrow taxi rank system entering final phase before rollout

A new digital system designed to modernise how taxis operate at Heathrow is now nearing completion, with live testing scheduled to conclude in the coming weeks. The Taxi Feeder Management System (TFMS), developed in partnership between Heathrow Airport Limited (HAL), Sensor Dynamics and trade representatives, is being introduced to improve flows through the Feeder Park and terminals.

According to a recent update published in the London Cab Drivers Club (LCDC) newspaper The Badge, the project is now moving into its final stage of testing and registration. Full implementation is currently expected in Q4 2025, subject to successful completion of these final steps.

Several milestones have already been met, including the installation and optimisation of ANPR cameras and signage, a working driver kiosk, and integration of the system with HAL’s internal operations. Drivers will soon begin wider registration, with self-service onboarding taking place via smartphone.

The new app-based registration process will require drivers to submit a taxi bill, a Driver Badge, passport-style photo and card details. Once verified, they will be able to register, interact with the TFMS and access real-time dispatch information while working at the airport.

According to the LCDC, trade reps attended a recent meeting to hear the latest progress. While some areas of the system are still undergoing technical trials, familiarisation content will soon be made available on canteen screens and through digital platforms at the airport.

Sensor Dynamics were said to be on-site from mid-July to mid-August to oversee further commissioning. Their presence has been used to troubleshoot any system issues before wider rollout. HAL and Sensor Dynamics have also committed to providing additional updates as the system moves forward.

According to trade representative Mark White, key concerns raised by trade reps included ensuring driver data would be handled appropriately and that those without modern smartphones would not be excluded from participation.

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“We’ve asked for clear communications around the registration process and any changes to access rules,” wrote White. “Assurances that drivers without modern smartphones are not excluded. Clarity on how personal data will be used and protected, and ongoing driver support during the rollout, particularly during the transition phase.”

The LCDC and other groups have also requested clarification on how GPS and other personal data will be managed. Additionally, QR codes will be displayed in the canteen and other areas to help drivers download the app and begin registration.

The app is compatible with Android 8.0+ and iOS 15+, and requires permissions for Bluetooth, GPS and notifications while in use at Heathrow. Drivers will receive live updates and be able to register journeys directly through the app interface. The system has been designed specifically to work in the Heathrow environment and will replace older dispatch and queuing systems.

The article concluded by stressing the importance of clear and fair rollout procedures.

“This is a major change in how Heathrow’s taxi operations will be managed,” White said. “While the technology and systems are moving ahead, it is essential that implementation remains fair, transparent, and workable for the drivers who rely on Heathrow as a key part of their living.”

Driver volunteers participating in the early stages of registration will provide feedback to ensure the system is functioning before full launch. Once those tests are complete, wider onboarding is expected to begin by late August or early September.

Trade reps will continue to monitor progress and update drivers as more information becomes available.