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Uber to appeal rejected London operator licence decision

Updated: Dec 14, 2019



Ride-hailing firm Uber has submitted an appeal against the decision made by Transport for London (TfL) to ban the service from operating in London.


On 25 November the capital’s regulators said that whilst they recognised that Uber has made a number of positive changes and improvements, TfL had identified a ‘pattern of failures by the company including several breaches that placed passengers and their safety at risk’.

TfL added that they did not have confidence that similar issues will not reoccur in the future, which has led it to conclude that the company is not fit and proper at this time.


Despite the setback, Uber told their 3.5 million riders in the capital that there will be no change when using the service. Today they have confirmed that they will appeal the decision via the courts.


In November, an Uber spokesperson said: “We have fundamentally changed our business over the last two years and are setting the standard on safety. TfL found us to be a fit and proper operator just two months ago, and we continue to go above and beyond.


“We have introduced new safety features in the app for riders and drivers, introduced free accident and injury protection for drivers, improved our governance and compliance.


“We think this decision is wrong and we will appeal.”

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