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UNPAID JOURNEYS: Tackling the persistent issue of 'Bilking' across the taxi sector


Image credit: DALL.E (AI generated)

The phenomenon known as 'bilking', where individuals depart without paying for goods or services, continues to cause considerable strife across multiple industries. This problem is especially prevalent in the taxi sector, where drivers are sometimes left uncompensated after passengers flee without settling their fares.


Such incidents occur not only in the taxi industry but also in restaurants where diners leave without paying and at petrol stations where motorists drive away without paying for their fuel. The implications for taxi drivers are harsh as they lose both the fare and the money spent on fuel, along with valuable time that could have been spent earning additional income.

Taxi drivers report that some passengers board the vehicle with the clear intent of evading payment. This can leave drivers in a precarious position, having to decide whether to pursue the offender, which might expose them to potential harm or further financial losses.


The legal stance on bilking in taxis is complex. According to PC Patrick Quinton, who specialises in taxi and private hire vehicle enforcement in Bristol and South Gloucestershire, whether a failure to pay constitutes a criminal offense depends on the specific circumstances. Key legislation such as Section 3 of the Theft Act 1978 and Sections 2 and 11 of the Fraud Act 2006 outline various scenarios in which non-payment can indeed be pursued as a criminal act. Central to these laws is the presence of dishonest intent.

However, not all cases of non-payment are criminally liable. Genuine mistakes, such as confusion over who is responsible for the fare, or dissatisfaction with the service that leads to a dispute over payment, do not typically meet the threshold for criminal fraud. The courts require proof beyond a reasonable doubt of both dishonesty and intent to evade payment.


When incidents of bilking occur, it is crucial for taxi drivers to report them promptly and accurately. In situations where the driver feels threatened, or if the suspect is still nearby, the emergency services should be contacted immediately by dialing 999. For incidents where the passenger has left the scene, drivers are encouraged to report the matter via online platforms, to their local police station, or by calling the non-emergency number, 101.


The process of reporting is not merely about seeking justice for a single incident; it plays a vital role in highlighting the frequency of such offences and identifying repeat offenders. Data collected from these reports can help law enforcement agencies detect patterns and allocate resources more effectively to tackle this issue.

The police's response to a bilking report varies based on the specifics of the case. Minor cases, especially those involving small amounts, may not result in extensive investigations unless there are additional aggravating factors. However, for cases deemed more serious, the police may initiate a criminal investigation which could lead to charges if sufficient evidence is available.


If a suspect is identified and admits to the offence, they might receive a conditional caution which includes a criminal record and a directive to compensate the driver. For those who deny the charges, the matter may proceed to court where they could face significant penalties if convicted, ranging from fines to imprisonment.


The issue of bilking has always posed a significant challenge to the taxi industry, affecting drivers’ earnings and safety. With thorough reporting and stringent enforcement, there is a concerted effort to curb this problem, safeguarding the interests of taxi drivers and ensuring that those who commit these offences are held accountable.

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