Uber passenger charged a £25 cleaning fee for dropping one chip in vehicle

An Uber passenger has been charged a £25 penalty by the ride-hailing app for dropping a chip (yes that is singular) on the floor of one of their “partners” vehicles. The remarkable fine came after Rachel Pangburn, 28, after ordering a ride with her boyfriend in Greater Manchester. As reported in The Sun, an email was received by Rachel from Uber claiming the mess was so bad the car needed “professional cleaning”. According to the report, the Uber vehicle was “already dirty” and was in desperate need of a “valet”. Uber have now been slammed by Rachel who had the additional £25 deducted from her account, on top of the actual cost of the journey. She claims that the driver did not object to her eating food in the vehicle and labelled his claims as “overboard”. Rachel complained to Uber about the charge which they initially upheld, sending her a picture of the chip on the vehicle floor. Challenging the ridiculous charge, Rachel pointed out a number of crumbs that could be seen on the floor which showed the state of the vehicle before she had even entered. Since the consistent challenge, it has been reported that Uber has since refunded the £25.

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