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British wheelchair Paralympian left disappointed after TWO Uber cars reportedly drive off and cancel

Image credit: TaxiPoint / Pixabay remixed

British Paralympian Jack Hunter-Spivey has said he has had to deal with private hire vehicles driving off and cancelling on him since returning from the Tokyo Olympic Games when they realise he is a wheelchair user.

Jack posted on his official Twitter account, claiming that it has happened to him twice now since bringing home a bronze medal from the games.

He says he has reported the incidents to Uber but is yet to receive a refund for the two cancellation fees he was charged.

Posting on his feed, Jack wrote: "Got home from Tokyo 2 weeks ago and I've already had 2 taxis just drive off once they see I'm in a wheelchair!

"Disability awareness is continuing to get better but things like this need to stop! People need to realise that we are just normal people and not just an inconvenience."

Jack went on to say that he booked the vehicles through the Uber app: "I even reported it to them and they haven't even refunded me my cancellation fee so it's cost me 4 quid each time it's happened."

Uber have replied to Jack's feed, saying: "In order to assist you in a better way kindly DM us your phone number and email address linked with your Uber account. And also provide us your trip details, so we can look into this."

Taxi and private hire drivers can face a fine of up to £1,000 if they refuse to transport wheelchair users.

Taxi and PHVs are obliged to transport wheelchair users, provide passengers in wheelchairs with appropriate assistance, and charge wheelchair users the same as non-wheelchair users.


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