GMB Union raises Uber X Share concerns which may leave drivers open to complaints
- Perry Richardson
- Jun 24
- 1 min read
Drivers using Uber’s UberX Share service are facing uncertainty over how to respond when riders object to sharing a vehicle with passengers accompanied by assistance dogs, says a driver union.
A GMB Union notice issued on 2 June warned that Uber’s guidance may leave drivers exposed to complaints and potential licensing issues. Under the UberX Share model, multiple passengers can share a single trip. However, if a first rider refuses to allow a second passenger with a guide or assistance dog to join, Uber tells drivers to ask the second passenger to request another trip — even if that person is disabled.
This approach, GMB says, risks putting drivers in a difficult legal position. Refusing a passenger with an assistance dog may breach the Equality Act 2010. At the same time, following Uber’s recommendation could expose drivers to complaints, false accusations, or even licensing consequences if the matter is reported to local authorities.
GMB has contacted Uber to challenge the guidance and is now asking licensing authorities across the UK for clarity on how drivers can comply with the law while avoiding penalties.
The union says drivers must not be left to choose between breaching legal obligations or following platform advice that may put their licence at risk.
Until further guidance is issued, drivers are being told to inform the first rider of their legal obligations, record all details of any incidents, and report the matter to Uber and the union.
GMB representatives say they will publish any advice received from licensing authorities as soon as it becomes available.
