London private hire vehicle driver cleared of reckless driving accusation after CCTV disproves passenger claim
- Perry Richardson
- 11 minutes ago
- 2 min read
A London private hire driver has been cleared following a false complaint, thanks to in-car camera footage that proved his conduct was professional and safe throughout the journey.
The incident took place during a standard fare when the passenger became verbally abusive.
Feeling at risk, the driver activated an audio recording function by pressing a panic button. Video recording had already been running, covering both inside and outside the vehicle.
At the end of the trip, the passenger submitted a report to Uber, claiming the driver had acted recklessly. The driver also notified Uber that he had been threatened by the same passenger. In line with its internal process, Uber temporarily deactivated the driver’s account while the case was
reviewed.
Crucially, the driver had previously fitted a Transport for London (TfL)-approved camera system supplied by ACSS. The two-camera setup included internal and external video and had clearly displayed signs inside the vehicle warning of active recording
The footage showed the driver acted calmly and drove responsibly. The audio recording captured the passenger using threatening and abusive language. Uber examined the evidence and confirmed the driver had not acted improperly, reinstating his account without further action.
The use of CCTV in licensed vehicles is becoming more widespread in London and other UK cities. Several councils are currently consulting on making camera systems mandatory for all licensed taxis and private hire vehicles.
While some drivers express concern about the cost of installation and maintenance, systems like the one used in this case have shown they can offer strong protection. They provide a clear, objective record of events that can prevent unjust suspensions and safeguard a driver’s right to work.
In this instance, having a compliant and clearly signposted recording system meant the difference between a potential loss of income and a swift resolution in the driver’s favour.
An ACSS spokesperson said: “False complaints can cost drivers their income and reputation. Having a CCTV system gives them the evidence they need to stay protected. It’s not just about safety, it’s about safeguarding their livelihood.”
