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Mick Murphy joins Patons Insurance senior team
Patons Insurance has appointed Mick Murphy as director of performance, bringing an insurance executive with 23 years’ sector experience into its senior team as the broker develops plans for further expansion.
Murphy will work with managing director Darren Roberts and the leadership team to shape Patons’ five- and ten-year strategies. His role will also include helping to drive the company’s operational culture, with customer service and claims handling among its priorities.
“I’m here to support Managing Director Darren Roberts and the leadership team over this next six months as we formalise our plans, which will see Patons Insurance expand further into the marketplace,” Murphy said.
“Darren and I share a real sense of purpose around how we see the business’s growth opportunity, alongside a shared view of how customer service delivery and exceptional claims handling go hand in hand.”
Murphy spent six years in banking before joining Direct Line Insurance in April 2003. His work there included early leadership, auditing and project management, giving him exposure to credit hire organisations and accident management companies.
He joined Kindertons in March 2009 in his first senior leadership role. Murphy said the company wanted an outside perspective on its operations and service delivery, and that his experience at Direct Line had given him an understanding of Kindertons and its culture.
“During my time at Kindertons, we grew significantly, including extending our footprint in the bike, commercial and taxi vehicle markets,” he said.
Murphy was appointed customer service director at Kindertons in May 2020 and held the position for three years. He left in January 2023 to establish an insurance consultancy. A contract with Minster Law later became a full-time role as volume claims director.
“Minster Law was a step from motor claims into the legal services world at an important time following the government reforms in May, 2021. Some of the challenges echoed similarities to the credit hire sector,” Murphy said.
“The role gave me such a good, rounded view of the legal landscape of personal-injury claims.”
Murphy said Patons’ focus on the customer journey, including the claims experience, attracted him back to the insurance sector.’
“My experience gives me a balanced view of every part of the claims journey. I can use my operational and transformational background to help support our next chapter,” he said.
Roberts said: “Having worked with Mick previously, I am delighted to welcome him to Patons Insurance. He brings extensive insurance experience at both operational and executive levels. Together with our existing leadership group, I look forward to accelerating growth and continuing our pursuit of market-leading excellence.”
