INAPPROPRIATE CONDUCT: TfL warns taxi and PHV drivers of conduct amid rise in social media incidents and live streaming
- Perry Richardson
- 10 minutes ago
- 2 min read
Transport for London (TfL) has issued a formal reminder to all licensed taxi and private hire vehicle (PHV) drivers about maintaining professional behaviour both online and during interactions with TfL.
The notice comes after TfL warns of a noticeable increase in incidents involving inappropriate conduct by some licensees, particularly on social media platforms and in direct contact with TfL, including phone calls, emails and visits to inspection and assessment centres.
TfL confirmed it has received several complaints regarding the tone and content of social media posts made by licensees. In response, it is reminding drivers that behaviour online must reflect the standards expected of professional licence holders.
While social media can be a valuable way to share updates and engage with the wider community, TfL noted it can also be used in ways that breach conduct rules. Content that includes harassment, bullying or comments that may offend others on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation may be considered a serious breach of standards.
Drivers are warned that such behaviour may not only impact their licensing status but could also lead to criminal proceedings in the most serious cases. Posts that target other licensees, passengers, members of the public or TfL staff are likely to result in formal regulatory action. This can include written warnings, suspension or revocation of licences, and referral to police where necessary.
The notice also raised concerns about drivers live streaming or vlogging while operating a vehicle. TfL highlighted that such actions are a safety risk, as they divert attention from the road and put passengers and other road users at risk. TfL warned these activities could also result in prosecution under road safety laws.
TfL General Manager for Licensing and Regulation, Graham Robinson, said that the regulator fully supports drivers’ right to free expression. However, he made it clear that all communications must remain respectful and within the bounds of professional conduct.
In addition to online concerns, TfL is also reporting an increase in inappropriate behaviour towards staff during face-to-face visits, phone calls and email correspondence. Instances have included the use of offensive or aggressive language and disruptive behaviour at TfL sites such as vehicle licensing inspection centres and the driver assessment centre.
TfL said its staff and contractors must be treated with respect at all times. Conduct that causes disruption or distress may result in a person being removed from a premises and could be recorded as part of a driver’s file. This information may be used in future licensing decisions to determine an individual’s fitness to hold a licence.
Licensees are urged to read and follow the Taxi and Private Hire Driver Policy, with particular attention to section 4.13.3, which outlines the expectations around behaviour and communications.
TfL are seen to be taking a firm stance on professional standards, reminding drivers that failure to meet expected conduct in any interaction, whether public or private, could carry future licensing consequences.
