“Uber drivers took advantage of a devastating incident where people tragically died,” says Medway Councillor.
According to the Daily Mail, one user had complained at paying double for a fare travelling from the Victoria’s DoubleTree Hilton hotel to Jermyn Street. The starting location was approximately 3 miles away from London Bridge.
Traffic and delays to the tube, as a result of the London Bridge attack, saw the app surging at 1.7 times more than the expected price.
The ride-hailing firm was also criticised during the London Bridge attacks in 2017 as frightened app users were forced to accept high surge prices to flee the area.
Medway’s Councillor Dan McDonald was heavily critical of the surge pricing highlighted by the Daily Mail on social media. Just last month, Cllr McDonald and Medway Council had passed a motion to challenge Uber's legality to operate in the Kent authority.
McDonald said: “Don’t anyone tell me that this is correct behaviour from a vile company. Uber drivers took advantage of a devastating incident where people tragically died.
“Uber supporters do not waste time with your attempts at defending them. Be warned I won’t be nice!”
An Uber spokesperson said via social media: “A serious security incident is currently underway at London Bridge and a number of roads have been closed.
“We recommend you avoid the area while emergency services respond. Your safety is our number one priority.
“Prices will not surge in and around the area.”