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Tonbridge and Malling agree to implement mandatory taxi card payments and clampdown on fare refusals



Tonbridge and Malling Borough Council has implemented a series of changes, which includes the introduction of mandatory card payments, to the borough's taxi policy.


Starting from 1 December 2023, these alterations aim to enhance passenger experience and ensure fair treatment for all.

All taxis operating in Tonbridge and Malling will now be required to accept card payments. This move comes as a response to the growing preference for cashless transactions among customers.


Additionally, drivers will no longer be able to refuse passengers seeking short journeys. Those refusing to accept passengers or charging more than the metered fare will be subject to penalty points on their taxi licence, coupled with a mandatory two-week suspension. Such strict measures aim to hold taxi drivers accountable for adhering to the revised guidelines.


The Tonbridge and Malling Borough Council took a collaborative approach to these changes, actively seeking feedback from the community. Over 80 responses were received during a consultation process, including invaluable input from local taxi drivers themselves.

However, one recommendation requiring all taxis to install Closed-Circuit Television (CCTV) cameras for security purposes was deferred during a recent meeting. Further research will be conducted to assess the potential benefits and drawbacks of this proposal before a final decision is made.

Des Keers, Tonbridge and Malling Borough Council’s Cabinet Member for Community Services, said: “We thank everyone who took part in this consultation as the comments we received were very constructive.


“The updated regulations are testament to our commitment to enhancing the taxi service in Tonbridge and Malling and will ensure our local taxi fleet delivers for residents and visitors."

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