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TfL receive over 1,000 forms detailing Uber driver complaints and their outcomes during Q1 2023

Updated: Oct 19, 2023

Transport for London (TfL) has received over 1,000 forms detailing Uber driver complaints and their outcomes in the first quarter of this year.

According to information obtained through a Freedom of Information (FOI) request, TfL confirmed receiving over 1,000 PHV/105 forms which detail the complaints and outcomes of those complaints from Uber London Limited during the period from 1 January 2023 to 31 March 2023.

These complaints were submitted by Uber themselves using the designated form provided by the regulatory body. TfL requires operators to notify them of any allegations that result in a driver's dismissal or suspension due to unsatisfactory conduct related to private hire vehicles.

Specific details of the complaints have not been disclosed.

A Transport for London (TfL) spokesperson said via a FOI: “Any allegations that lead to an operator dismissing a driver due to their unsatisfactory conduct in connection with the driving a private hire vehicle must be notified to TfL as soon as it is practically possible and within 14 days.

“We provide form PHV/105 for this purpose, however, the same form can be used by an operator to inform TfL of any concerns or complaints they may have about a driver who has not been dismissed. This form can therefore be used by an operator to notify TfL if a driver has been suspended from working for the operator, but also to provide outcomes of any investigation/review they have looked to undertake with respect to a complaint that was received.

“We have identified over a thousand forms that were received from the private hire operator Uber London Limited within the timeframes requested.”


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