An Uber passenger travelling from central London to Kent’s Medway area was charged an eye watering £529.77 after her driver took her a longer route home.
Ashleigh Cooper was charged the astonishing fee after the driver of the private hire vehicle headed west towards Heathrow Airport, and then circumnavigated the south side of the capital’s M25 eastbound towards Kent.
What was expected to be a 40-mile journey turned into a £529.77 89-mile ride home.
According to the passenger, Ashleigh Copper, Uber have refused to refund the fare, but have offered credit amounting to half the fare to ride with the operator again in the future.
Ashleigh said via a post on social media: “This 'compensation' is beyond insulting as I will never use their services again and I'm still hundreds of pounds worse off a week before Christmas.”
Ashleigh went on to add: “They have completely washed their hands with my case and said I need to take it up with Transport for Londonbut I haven't heard anything back in 4 days.
“I am seriously concerned about Uber's duty of care, especially for solo female riders. You put your trust in Uber to get you home safely, not drive you half way round the South East to make more money out of you.”
Image credit: Ashleigh Cooper